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Concierge Care -FAQ

What are the benefits of becoming a concierge member? 


Our concierge model is built on genuine connection and attentive care. Membership includes: 

• Unlimited visits with Dr. Kermani – no co-pays, no surprise bills
• Same- or next-day appointment availability
• 60-minute new patient consultations and 30-minute follow-ups
• 24/7 direct access to Dr. Kermani via phone or text
• A dedicated Care Coordinator who provides attentive support and ensures seamless coordination of your care
• Expedited specialist referrals
• Support during hospital stays
• Comprehensive review of medical records before the first visit

This approach allows care to unfold with time, attention, and continuity — designed for comfort, access, and trust.

What is the cost to join, and are there any add-on options? 


The base concierge membership is $3,000 per year and includes all core benefits. Couples receive a 10 % discount when enrolling together.
Optional enhancements include:

• House calls (up to 4 per year): $1,000 annually
• Full care coordination (scheduling labs, imaging, and specialists): $500 annually

How does having a Care Coordinator help? 


Your Care Coordinator acts as a personal advocate — assisting with communication, resolving issues with pharmacies or specialists, and ensuring your care remains coordinated and consistent. Support is available directly and promptly, providing a single point of contact for questions or follow-through between visits.

For members who choose the Full Care Coordination add-on, the Care Coordinator also handles scheduling of labs, imaging, and specialist appointments on your behalf.

Do you bill insurance in addition to the membership fee? 


We’ve simplified the process so there’s no insurance billing for office visits. Your annual concierge fee covers all in-office appointments and access to your Care Coordinator. Insurance can still be used for labs, imaging, and specialist care, but there are no co-pays or surprise bills from our office.

What happens if I go to the ER or am hospitalized? 


Dr. Kermani remains involved, collaborating directly with the hospital team and reviewing your medical history to ensure continuity. Hospital records are obtained in advance of your post-discharge visit to support a smooth transition back to outpatient care.

Can concierge care also benefit a parent — and keep family members informed?


Yes. Many patients arrange a concierge membership for a parent or loved one who values consistent communication and direct physician access. With the parents’ permission, our team can also keep you updated on key aspects of their care, providing peace of mind and continuity for the entire family.

How is concierge medicine different from traditional primary care?


Concierge medicine is designed for accessibility, time, and depth care. It offers extended visits, direct communication with your physician, and the support of a dedicated Care Coordinator who ensures every detail is managed seamlessly. The result is timely, personalized care focused on prevention, continuity, and lasting relationships built on trust.

How do I get started?


To schedule your consultation or request a Meet & Greet, call (725) 587-7742 or Click here