Having a Care Coordinator is listed as a benefit of being a Concierge patient. What does this benefit entail?
The Care Coordinator manages the logistics of your medical care, including staying in contact with pharmacies and specialists to expedite care delivery when those entities may be bogged down with demands or limitations. She is also available to work on medical requests and answer questions expeditiously, freeing you from the time and frustration that can come with managing your care. You will have access to her direct phone number and email address to make this care as successful as possible.
Will you bill my insurance company in addition to the annual fee for being a concierge patient?
We will not bill your insurance company for your visits with us. Your annual membership includes unlimited visits with Dr. Kermani and access to the Care Coordinator. Besides the annual membership fee with our office, you will have no other financial responsibilities with us.
Will I still be able to use my insurance for laboratory, radiology, and specialist referrals?
Yes.
Will my concierge membership cover any costs of seeing specialists or getting lab/radiology completed?
The concierge membership fee covers only visits rendered by our office.
What happens if I need medical attention or have questions about my health after hours or on weekends?
We understand that health care needs are not confined to a 9 am5 pm Monday through Friday schedule.
For this, we have implemented the benefit of having access to Dr. Kermani's private cell and the Care Coordinator 24/7.
I often have difficulty getting through to my current PCP’s office. Sometimes it takes them a day to get back to me, or I have to make several attempts to get in touch with them.
With a Care Coordinator at your fingertips, you will get a response back the same day, though often, the call will be answered when you phone in. You will also have access to text and email the Care Coordinator directly.
With my current PCP, there is a wait of upwards of 4 weeks to see my physician, and the time spent visiting him/her is limited. What can I expect to be different from the concierge plan?
With a concierge model, we limit our panel size to 400. You can see the provider within 24 business hours. We allocate 30 minutes for returning patient appointments and 60 minutes for new concierge patients establishing care.
This commitment is to make sure that you receive expedited, indepth care.
As a concierge patient, what happens if I have to go to the ER or be hospitalized?
Dr. Kermani will stay in close contact with the hospitalist. Because he is intimately familiar with your medical history and has access to your chart, he and the hospitalist will work together to provide the best continuity of care.
After a hospital discharge, patients most often face the hurdle of getting the hospital records to their PCP- despite attempts from the provider’s office as well. As a concierge practice, we are fully committed to obtaining all hospital records before your hospital/ER follow-up appointment with Dr. Kermani.
Will my insurance company pay for the concierge membership?
Insurance companies don’t cover concierge program membership fees. However, in some instances, the program may be eligible for reimbursement through section 125 plans, FSA, and HSA.
Do you offer house calls?
We offer different tiers of memberships, one of which includes four house calls/year.
Please refer to the pricing tab.
Do you offer monthly plans for the concierge membership?
Our monthly memberships are available for our Corporate Concierge memberships.
How long is the commitment once I sign up for a concierge membership plan?
The membership is an annual plan. After that, it becomes a monthto-month.